FAQ

Welcome to the FurEnVogue Frequently Asked Questions (FAQ) section. We created this detailed guide to provide clear, helpful, and reliable information for every customer who shops our women’s apparel collections. Whether you are new to our brand or a returning shopper, this FAQ covers everything—from ordering, shipping, sizing, returns, and payments to product care, privacy, pre-order details, and more. If your question is not listed here, feel free to contact us anytime at help@furenvogue.com. Our customer service team is always happy to assist you.

1. What is FurEnVogue?

FurEnVogue is a U.S.-based women’s apparel brand offering stylish, modern, and quality pieces for everyday wear. Our mission is to make fashion accessible, comfortable, and expressive while ensuring a seamless shopping experience from start to finish. We operate exclusively online, allowing us to offer competitive prices without compromising quality.

2. How do I place an order?

Placing an order on our website is easy and convenient:

  1. Browse our collections and select the item(s) you like.

  2. Choose your size, color, and quantity.

  3. Add the items to your shopping cart.

  4. Proceed to checkout and fill in your shipping information.

  5. Complete payment using your preferred method.

Once your order is placed, you will receive an email confirmation with all details.

3. Can I change or cancel my order after placing it?

We begin processing orders quickly to ensure fast delivery.
If you need to modify or cancel an order, please contact us immediately at help@furenvogue.com.

While we cannot guarantee changes once processing begins, we will make every effort to assist you.

4. What payment methods do you accept?

We accept a variety of secure payment methods including:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)

  • PayPal

  • Shop Pay / Apple Pay / Google Pay

  • Major electronic wallets

All payments are processed through encrypted, secure third-party systems.

5. Do you charge sales taxes?

Applicable sales tax will be calculated at checkout based on your shipping address. Taxes are determined by local and state regulations within the United States.

6. Do you ship internationally?

Currently, FurEnVogue ships to the United States and select international destinations.
Shipping availability will be displayed at checkout based on your region.

If your country does not appear, please email us and we will confirm future shipping options.

7. What are your shipping times?

Shipping times depend on destination and selected shipping method. Typical timelines are:

  • Processing Time: 1–3 business days

  • U.S. Standard Shipping: 5–10 business days

  • U.S. Expedited Shipping: 3–6 business days

  • International Shipping: 10–20 business days

During peak seasons, processing and delivery times may be slightly longer.

8. How can I track my order?

Once your order ships, you will receive a tracking number via email.
You can click the tracking link to monitor your package’s movement in real time.

If you did not receive a tracking number, check your spam folder or email us.

9. My package shows “delivered” but I didn’t receive it. What should I do?

If tracking says “delivered” but your package is missing:

  1. Check your mailbox, porch, or surrounding areas.

  2. Ask household members or neighbors.

  3. Contact your local postal office with the tracking number.

If the package cannot be located, contact us and we will assist with next steps.

10. What is your return policy?

We want you to love every purchase. If you’re unsatisfied, eligible items may be returned according to our Return & Refund Policy. Generally:

  • Items must be unused, unworn, and in original condition.

  • Returns must be requested within a specific timeframe (see policy).

  • Certain items (final sale, intimate apparel) may not be returnable.

Contact us at help@furenvogue.com for return authorization.

11. How do I start a return or exchange?

To initiate a return:

  1. Email us with your order number and return reason.

  2. We will confirm eligibility and provide return instructions.

  3. After receiving the item back, we will process your refund or exchange.

Exchanges depend on stock availability.

12. Who pays for return shipping?

Return shipping costs vary depending on the reason:

  • Our error (wrong item, defective product): we cover all return shipping costs.

  • Customer preference (wrong size, changed mind): customer is responsible for return shipping unless otherwise stated.

13. What happens if my item arrives damaged or defective?

If you receive a damaged, defective, or missing item, please contact us within 48 hours of delivery with photos and order details.
We will send a replacement or issue a refund as quickly as possible.

14. How long does it take to receive a refund?

Once we receive and inspect your returned item:

  • Refunds typically take 3–7 business days to appear in your account.

  • Processing time may vary depending on your bank or payment provider.

We will email you when your refund is issued.

15. How do I choose the right size?

Each product page includes a detailed size chart with measurements. We recommend:

  • Comparing measurements with your own clothes

  • Reviewing customer feedback

  • Contacting us for sizing assistance if unsure

We are happy to help you pick the perfect fit.

16. Do your items run true to size?

Most FurEnVogue items run true to size, but fit may vary by fabric, style, and design.
Always refer to the specific size chart on each product page for the most accurate guidance.

17. What materials are your products made of?

We select fabrics for comfort, durability, and style, including:

  • Cotton

  • Polyester blends

  • Knits

  • Satin

  • Wool blends (for seasonal items)

Fabric details are listed in each product description.

18. How should I care for my clothing?

To extend the life of your FurEnVogue apparel:

  • Follow care labels on the garment

  • Wash on gentle cycle

  • Avoid high heat drying

  • Use garment bags for delicate fabrics

  • Hand wash specialty items as needed

Proper care ensures long-lasting beauty and comfort.

19. Are your products sustainable?

We are actively working toward more sustainable practices, including:

  • Responsibly sourced materials

  • Reduced packaging waste

  • Select recycled fabrics

  • Small-batch production to reduce overstock

As we grow, sustainability remains one of our core commitments.

20. Do you offer gift cards?

Yes! Digital gift cards are available and delivered via email. They can be used on any product and do not expire.

21. Can I use multiple discount codes?

Only one discount code or promotion may be applied per order unless otherwise stated.

22. Why was my order cancelled?

Your order may be cancelled for reasons such as:

  • Payment authorization issues

  • Item out of stock

  • High-risk transaction flags

  • Incorrect shipping information

If your order is canceled, you will be notified and refunded immediately.

23. Do you keep my payment information?

No. All payment details are securely processed through third-party providers.
We never store credit card numbers on our servers.

24. Is my personal information safe?

Absolutely. We use encryption, secure servers, and strong privacy protocols.
Our Privacy Policy explains how your information is collected, used, and protected.

25. How do I contact customer service?

You can reach our support team any time:

Email: help@furenvogue.com
Mailing Address: 9336 Daines Dr, Temple City, CA 91780, United States

We aim to respond to all inquiries as quickly as possible.